Shipping policy

Shipping Policy for LitSouq Official

Last Updated: August 2026

At LitSouq Official, we strive to deliver your orders across the State of Qatar quickly, safely, and efficiently. Please review our shipping policy below for full details on delivery timeframes, rates, and procedures.

1. Delivery Coverage

  • We currently deliver to all cities and zones within the State of Qatar (including Doha, Al Rayyan, Al Wakrah, Lusail, Al Khor, Dukhan, Mesaieed, and surrounding areas).

  • International Shipping: At this time, we only fulfill orders locally within Qatar. We do not ship internationally.

2. Delivery Rates & Free Shipping Thresholds

All shipping fees are calculated in Qatari Riyals (QAR) and displayed clearly at checkout:

  • Orders QAR 150 and Above: FREE Delivery across Qatar.

  • Orders Below QAR 150: Standard delivery fee of 20 QAR.

  • Cash on Delivery (COD): Available for all local orders at no additional surcharge.

3. Processing & Delivery Timelines

  • Order Processing: Orders placed before 12:00 PM (Qatar Time) are processed and dispatched the same day. Orders placed after 12:00 PM or on Fridays/public holidays will be processed on the next business day.

  • Doha & Major Cities: Delivered within 24 to 48 hours.

  • Outer / Remote Areas: Delivered within 2 to 3 business days.

  • Delivery Operating Days: Deliveries are scheduled Saturday through Thursday. Friday deliveries are subject to local courier availability.

4. Delivery Instructions & Receiving Orders

  • Driver Contact: Our local delivery team or courier representative will call or contact you via WhatsApp to coordinate the delivery time slot and verify your address/location pin.

  • Accuracy of Information: Please ensure you provide a valid Qatari mobile number and detailed address information (Zone, Street, Building Number, or Google Maps link) during checkout to avoid delivery delays.

  • Failed Attempts: If the courier is unable to reach you after multiple attempts, your order will be held at our warehouse for 3 business days before being rescheduled or canceled.

5. Order Tracking & Status Updates

Once your order has been packed and dispatched, you will receive an confirmation message via Email or WhatsApp containing your order tracking information and estimated delivery timeframe.

6. Damaged or Missing Deliveries

Please inspect your package upon delivery. If an item arrives visibly damaged or if any item is missing from your shipment:

  1. Notify the delivery driver immediately or contact our support within 48 hours of receiving the package.

  2. Provide your Order ID along with clear photos/videos of the damaged outer packaging or product.

  3. We will dispatch a replacement item at zero additional delivery charge.