Privacy policy

At LitSouq Official, accessible from our online store in Qatar, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit or make a purchase from our website in compliance with Qatar's Personal Data Privacy Law (Law No. 13 of 2016).

1. Information We Collect

When you interact with our website, we collect information necessary to fulfill your orders and enhance your shopping experience:

  • Personal Details: Name, delivery address in Qatar, phone number (WhatsApp/contact number), and email address.

  • Order & Transaction Details: Items purchased (across categories such as Baby Toys, Home & Kitchen, Health & Beauty, Sports & Fitness, Car Accessories, and Electronic Gadgets), delivery preferences, and payment verification.

  • Technical Data: IP address, browser type, device details, and browsing patterns on our store collected through cookies and standard analytics.

2. How We Use Your Information

We use the collected information for the following purposes:

  • Order Processing & Fulfilling Deliveries: Processing your orders, coordinating local shipping/courier deliveries across Qatar, and providing status updates.

  • Customer Support: Responding to inquiries, return requests, and customer support messages.

  • Store Improvement: Analyzing customer trends and site performance to optimize our product selection and user experience.

  • Marketing Communications: Sending promotional offers, product updates, or news via email or SMS (only if you have opted in).

3. Data Protection and Sharing

  • Data Sharing: We do not sell, rent, or trade your personal information to third parties. We only share necessary data with trusted service providers, such as local logistics/delivery partners in Qatar and secure payment processors, strictly for processing your order.

  • Legal Compliance: We may disclose your information if required by the state laws of Qatar or to respond to lawful governmental requests.

4. Data Security

We implement standard administrative, technical, and physical security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

5. Cookies

Our store uses cookies to track session activity, store cart items, and collect general website analytics. You can choose to disable cookies through your web browser settings, though some website features may not function as intended.

6. Your Rights

Under applicable Qatari data protection laws, you have the right to:

  • Access the personal data we hold about you.

  • Request corrections to inaccurate or incomplete information.

  • Request the deletion of your personal data when it is no longer needed for business or legal purposes.

  • Opt out of receiving marketing messages at any time.