Refund policy

At LitSouq Official, customer satisfaction is our top priority. We strive to deliver quality products across Qatar. If you are not entirely satisfied with your purchase, our Return and Refund Policy is designed to ensure a smooth exchange or refund process in compliance with Qatar Consumer Protection Law (Law No. 8 of 2008).

1. Return & Exchange Window

  • Standard Returns / Exchanges: You may request a return or exchange within 14 days from the date of receiving your order.

  • Defective or Damaged Products: In accordance with Qatari law, if an item arrives defective, damaged, or does not meet standard specifications, you are entitled to a free return, repair, or full refund.

2. Eligibility Conditions for Return

To qualify for a return or exchange under standard preference (non-defective items):

  • The item must be in its original, unused, unwashed, and undamaged condition.

  • The product must be returned in its original packaging with all tags, labels, accessories, and user manuals intact.

  • Proof of purchase (order confirmation, original invoice, or digital receipt) must be provided.

3. Non-Returnable Items

For health, hygiene, and safety reasons, certain categories offered on LitSouq Official are non-returnable once opened or used, unless a clear manufacturing defect is present:

  • Health & Beauty: Opened skincare, cosmetics, hair tools, or personal grooming products.

  • Baby Toys & Products: Opened teethers, feeding accessories, or pacifiers.

  • Underwear & Intimate Wear: Any wearable items subject to personal hygiene standards.

  • Promotional / Clearance Items: Items marked as final sale or clear-out promotions (unless defective).

4. Damaged, Defective, or Wrong Items Sent

If you receive an item that is defective, damaged during transit, or incorrect:

  1. Contact us within 48 hours of delivery with clear photos or a short video demonstrating the issue.

  2. Upon verification, we will arrange a free courier pick-up from your location anywhere in Qatar.

  3. You will be offered a full refund, replacement, or repair at zero additional cost.

5. Return Shipping Charges

  • Store Error / Defective Items: LitSouq Official covers all pick-up and delivery charges.

  • Change of Mind / Preference Exchange: A standard delivery fee (e.g., 20–30 QAR depending on location in Qatar) will apply to pick up the item and dispatch the replacement.

6. Refund Process & Method

Once your returned item is received at our warehouse and passes quality inspection:

  • Cash on Delivery (COD) Orders: Refunds for COD orders are issued as Store Credit / Digital Voucher or via direct Bank Transfer (QNB / local Qatar bank account).

  • Card Payments (Credit/Debit): Refunds will be credited back to the original card used during checkout. Please allow 7 to 14 business days for the amount to reflect in your bank account, depending on your card issuer.

7. How to Initiate a Return

To request a return or exchange:

  1. Send a message to our Customer Support via WhatsApp or Email with your Order ID and item details.

  2. Provide a brief reason for the return (and photos if the item is damaged or wrong).

  3. Our courier representative will contact you to schedule the pick-up.